How to File Airport Complaints

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Some of the most common complaints at airports today include security, checkpoint wait times, crowds, delays, airport luggage scales, and many other individual concerns and questions. Airports are not a fun place to be these days, because of the large crowds and constant flight delays due to poor weather, but officials are trying their best to make everyone’s travel a little bit easier.   In rare instances, airport complaints, which are not offered through the proper channels according to aircraft regulations, can actually result in criminal charges, such as failing to comply with the demands of the flight attendant or air marshal, while speaking your mind about an airline complaint.


There are complaints filed everyday at airports all across the country and the majority of those complaints are in regards to security personnel. The personnel are being cited for rudeness, lost airline baggage, damaged merchandise, and stolen merchandise. The FAA claims that the TSA conducts an airport passenger screening for more than 2 million people each day at airports across the country. In fact, a report released in 2007 claims that there were only 400 complaints filed in the nation’s top 10 busiest airports combined between the years 2002 and 2006.

Airport Noise

One complaint that has continued to grow over the past couple of decades has been about airport and noise. An airport generates many different noises from announcements, to the chatter of passengers, to security sirens, to the taking off and landing of planes and much more. There are airports noise laws in effect across the country that protects surrounding homes and businesses from noise pollution. Some airplane noise laws enacted by the FAA include the prohibition of planes flying low over certain areas of the country, including residential areas; these are shown on an airport noise map or airport noise contours. The FAA has also enacted airport noise regulations to keep noise at airports to a minimum. If these laws are being violated anyone can file a complaint with the FAA, which will then investigate the complaint to determine if it is valid or not.

Protecting Yourself

When entering an airport you should always be mindful of your belongings. Many thefts happen in airports all over the country when people leave their luggage unattended on the concourse or in the waiting areas when they head to the bathroom or go grab a cup of coffee. Passengers can prevent the theft of their belongings by taking everything with them when they leave their seat or leaving their items with a family member or person they traveling with them.

Do You Need a Lawyer?

It does not hurt to employ the services of an aviation lawyer, especially if you are a frequent traveler for business or for pleasure.  Additionally, if you feel your civil rights were violated, an attorney will prove greatly beneficial.  An aviation attorney will be able to make sure that your airport complaint is filed properly and that it is investigated properly.  If the initial investigation and proposed remedy from the offending airline is not sufficient, an aviation attorney will know the proper channels to challenge airlines in the legal arena, as well as file appeals for unfavorable decisions in the lower courts.

This article is provided for informational purposes only. If you need legal advice or representation,
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